Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my Bigelow Tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dry place away from direct sunlight and strong odors. Our foil-wrapped tea bags are designed to lock in freshness and protect the delicate oils of the tea leaves.
Are Bigelow Tea bags compostable?
Yes, our tea bags are made from abaca fiber and are 100% biodegradable and compostable. We recommend removing the staple before placing the bag in your home compost bin.
What is your shipping policy for online orders?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days depending on your location.
Are your teas gluten-free and non-GMO?
The vast majority of Bigelow teas are gluten-free and many are Non-GMO Project Verified. Please check the specific ingredient list on each product page for detailed allergen information.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on tea. However, if your order arrives damaged or if you receive the wrong item, please contact our customer service team within 30 days for a replacement or refund.
Does Bigelow Tea offer a subscription service?
Yes! You can choose the 'Subscribe & Save' option on your favorite blends to receive regular deliveries at a discounted price. You can pause or cancel your subscription at any time through your account settings.